{"id":27546,"date":"2021-03-16T13:33:15","date_gmt":"2021-03-16T11:33:15","guid":{"rendered":"https:\/\/besigebreintjies.co.za\/?page_id=27546"},"modified":"2026-06-24T18:16:47","modified_gmt":"2026-06-24T16:16:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/besigebreintjies.co.za\/af\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Frequently asked questions<\/h1>\n\t\t<\/div> \n\t<\/div> \n<\/div><\/div>
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How do I receive access to my programs?<\/span><\/i><\/a><\/h4><\/div>
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Standard Membership:<\/strong> \u00a0Your A+ App codes and log-in details for Purple Mash is sent to you in an email.
\nPremium Membership:<\/strong> Your A+ Apps are loaded onto the tablet. Your A+ App codes and log-in details for Purple Mash is sent to you in an email.<\/p>\n

Click here to learn how to activate your A+ App.<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

What are your membership prices?<\/span><\/i><\/a><\/h4><\/div>
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Standard Membership:<\/strong> R 199
\nPremium Membership: <\/strong>R 329 p\/m \u2013 2 x Programs + Tablet<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How can I become a member?<\/span><\/i><\/a><\/h4><\/div>
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Unfortunately, we are not accepting any new members at this time.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How do I cancel my membership?<\/span><\/i><\/a><\/h4><\/div>
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Call us on 010\u00a0141 4379<\/strong> and one of our consultants will assist you.
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\nSend an email to info@besigebreintjies.co.za<\/a> and include your ID number\/reference number and a contact number.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Can I receive a monthly statement?<\/span><\/i><\/a><\/h4><\/div>
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Please request statements from Client Care by calling us on 010\u00a0141 4379.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

My screen is broken. Do you repair it?<\/span><\/i><\/a><\/h4><\/div>
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We will repair your screen once. Please contact Client Care on 010\u00a0141 4379 to arrange for the repairs.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Does the tablet take a sim card?<\/span><\/i><\/a><\/h4><\/div>
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No, the tablet does not.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Can the tablet be used to place\/make calls?<\/span><\/i><\/a><\/h4><\/div>
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No, but you can download an app to make calls on your tablet.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Can other programs like YouTube kids be downloaded on to the device?<\/span><\/i><\/a><\/h4><\/div>
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Yes, but disable the security setting on Iwawa which is preinstalled on your tablet. Click here<\/a> and follow the steps listed. \u00a0<\/em><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

I don\u2019t have Wi-Fi at home. How am I going to use the program on my tablet?<\/span><\/i><\/a><\/h4><\/div>
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Your A+ program is preinstalled on your tablet. A+ does not require an internet connection to work.<\/p>\n

Purple Mash requires internet access, and in that case, you can set your phone as a hotspot and connect the tablet.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How will I receive the next year\u2019s A+ program for my child?<\/span><\/i><\/a><\/h4><\/div>
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We will send the newest codes to you every year.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How long is the battery life on the tablet?<\/span><\/i><\/a><\/h4><\/div>
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It should last 2-3 hours depending on the apps that are being used.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

Can I download the A+ app on more than one device?<\/span><\/i><\/a><\/h4><\/div>
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No, the A + activation code only works once.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

When do I receive my tablet?<\/span><\/i><\/a><\/h4><\/div>
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Your tablet will be delivered 7-14 days after your first successful debit order.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How and when do I receive my voucher?<\/span><\/i><\/a><\/h4><\/div>
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Your voucher is included in the Welcome email.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

How do I use my voucher and on what can I voucher?<\/span><\/i><\/a><\/h4><\/div>
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Your voucher can be used on any of the products in our online shop<\/a>.<\/p>\n

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  1. Log in to the site. (If you have not registered yet, please do so)<\/li>\n
  2. Browse the shop and add your items to your basket.<\/li>\n
  3. Click on the Check Out button.<\/li>\n
  4. Insert the Voucher Code in the correct field.<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

    I am having trouble using my voucher online. Can someone help me?<\/span><\/i><\/a><\/h4><\/div>
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    Call us on 010\u00a0141 4379 and one of our Client Care consultants will assist you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

    Does my membership discount also apply on the voucher?<\/span><\/i><\/a><\/h4><\/div>
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    Yes, but only if your profile is active. Your profile only becomes active only after your first payment.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

    Is there an email explaining process and programs?<\/span><\/i><\/a><\/h4><\/div>
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    Click on the links below for more information:<\/p>\n